Computer Support Specialist

Computer support specialists provide technical support to customers and other users. They may also be called technical support specialists or help-desk technicians. Computer support specialists manage the everyday technical problems faced by computer users. They resolve common networking problems and may use troubleshooting programs to diagnose problems. Most computer support specialists are hired to work within a company and provide technical support for other employees and divisions. However, it is increasingly common for companies to provide technical support as an outsourced service.

Employers generally look for individuals with a bachelor’s degree学to fill computer support specialist positions. Degrees in computer science or information systems may be preferred. However because demand for qualified applicants is so high, those with practical experience and certification from a training program increasingly fill these positions. Employers seek individuals with good analytical and communication skills. Those with good people skills and customer service experience have an advantage in this field.

Computer support specialists can expect to earn an annual salary of $35,000 to $45,000. Opportunities for advancement are very good and may involve design and implementation of new systems. Some computer support specialists become software engineers.

计算机技术支持专家

计算机技术支持专家为消费者和其他用户提供技术上的支持。他们也可以被称为技术支持或者help-desk。计算机技术支持专家处理计算机用户们日常面对的技术上的问题。他们解决普通的网络问题，并且可以利用排错程序来诊断问题。大多数的计算机技术支持专家受雇于一个公司，为其他职工和公司的分支机构提供技术支持。然而，对于公司来说，把提供技术支持作为一种外包服务已经变得日益地普遍。

雇主们一般寻找有学士学位的人来做计算机技术支持专家的职位。计算机科学学位或信息系统的学位是首选的。这个条件对于有资格的申请者来说，要求太高了；所以那些有实际经验和有训练认证的人也来做这些职位，这种情况还在增加。雇主们寻找那些有良好的分析能力和沟通技巧的人。那些有良好的人际交往能力和消费者服务经验的人，在该领域非常有优势。

计算机技术支持专家预期的年薪是35，000到45，000美元。他们提升的机会是非常好的，可以参与新系统的计划和执行。一些计算机支援专家可以成为软件工程师。